RETURNS & REFUNDS

Any queries/faults/returns with items bought from a store or retailer must be handled by going through that original location of purchase.

 

Faults 

If there is a fault with an item/s purchased please:

Go to our Contact Us within 10 days of receiving your item/s.

Enter your Order number and explain the fault.

We will then reply with the next course of action.

 

Fit & Suitability

If an item doesn’t fit or does not suit you, and you would like to return it, please:

• Go to our Contact Us page within 10 days of receiving your item/s.
• Enter your Order number and explain that you would like to return your item/s.
• We will then reply with the next course of action.

Any return of goods due to incorrect sizing or not being suitable will be at the customer’s expense.

The item/s must be in its original condition when supplied to you, with all tags still attached, in a re-saleable condition and you must have your order number included with it.

The goods are your responsibility until they reach our returns department. We suggest you use a tracked courier service to return items.

If you are returning an item from an international country other than New Zealand please check with your local Customs as all duties & taxes are your responsibility.

Please note: Any refund given will be minus the freight charge for the original garment sent to the customer.

Sale Items

We do not accept returns or exchanges on sale items.