Privacy Policy

At Knewe Label, we respect your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us or use our website (knewelabel.com & knewelabel.co.nz).

 

What We Collect

When you shop, sign up, or interact with us, we may collect:

• Contact details - name, email, phone, address.
• Order details - items purchased, billing/shipping information, payment confirmation.
• Account details - login, loyalty points, saved items, reviews.
• Marketing details - email/SMS sign-ups, preferences, interactions with our emails or site.
• Device & browsing info - IP address, browser type, cookies, pages visited.

 

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support and manage your account.
• Send you updates, offers, and promotions (if you've opted in).
• Improve our website and services.
• Detect and prevent fraud or misuse.

If you sign up for our email or SMS marketing, you agree to receive promotions from us. You can unsubscribe from emails at any time via the link in our emails, or stop SMS by replying STOP.

 

Sharing Your Information

We may share information with trusted third parties who help us run our business, such as:

• Payment processors, shipping and delivery partners.
• IT, analytics, and marketing service providers (e.g. Shopify).

We do not sell your personal information.

 

Cookies

We use cookies and similar tools to make our site work better, remember your preferences, and show you relevant ads. You can adjust your browser settings to block cookies, but some features may not work properly.

 

Retention

We keep your personal information only as long as needed to provide our services or comply with legal requirements. For marketing, we'll keep your details until you unsubscribe or opt out.

 

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of your information.
• Ask us to stop sending you marketing communications.

To exercise these rights, please contact us at hello@knewelabel.com.

 

Complaints

If you have concerns about how we handle your personal information, please contact us first at hello@knewelabel.com. If you are not satisfied, you can contact the Office of the Privacy Commissioner in New Zealand: www.privacy.org.nz.

 

International Transfers

Because we use Shopify and other service providers, your information may be stored or processed overseas. We take steps to ensure it is protected wherever it is handled.

 

Contact Us

If you have any questions about this policy or your personal information, you can reach us at: hello@knewelabel.com.